Turn Patient Experiences Into Growth with Healthcare Reputation Management Software

Capture real-time patient feedback immediately after each visit, giving you a clear view into how patients experience your practice.

Recover at-risk patients before they are lost
Generate more positive reviews without staff effort
Gain clear visibility into patient satisfaction
Create accountability without hurting team morale
Stengthen your brand and increase patient trust

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Recover At-Risk Patients Before They Are Lost

Stop losing lifetime patient value to silent dissatisfaction

Patients who have a poor experience rarely complain directly. They simply don't come back, or worse, they leave a negative public review.

Identify unhappy patients within hours of the visit

Send automated, real-time text surveys

Intervene early

Implement service recovery workflows that route feedback to the right manager for timely follow-up

Retain more patients

Resolve issues privately before they impact your retention and online reputation

Prompt satisfied patients to leave Google or Yelp reviews automatically via text
Increase review volume and star ratings by removing friction from the review process with our healthcare reputation management software
Improve local SEO and patient acquisition with a steady flow of authentic, positive reviews

Turn satisfied patients into consistent 5-star reviews

Most happy patients never leave reviews unless asked, while unhappy ones are far more likely to post publicly.

Generate More Positive Reviews

Gain Clear Visibility Into Patient Satisfaction

Without structured feedback, leadership teams rely on anecdotes instead of trends. Replace guesswork with actionable patient experience data.

Track NPS and satisfaction by location, provider, and visit type

Surface recurring issues and experience gaps with AI-powered insights

Make smarter operational and staffing decisions based on real patient data

Create Accountability Without Hurting Team Morale

Performance conversations are difficult when they feel subjective or personal.

Leverage Team Scorecards

Share transparent team scorecards that include NPS and verbatim patient comments

Empower Staff & Providers

Provide visibility to where they excel and where they can improve

Enable Continuous Improvement

Foster a culture of ownership, recognition and ongoing development

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See how Care Agent Reputation Management can help you strengthen your brand and improve patient trust